FAQ Q123: How can I modify the messages sent to my customers?

Go to Settings / Notification settings where you can control all emails sent out by planyo.

Each message can be customized by clicking Edit next to given notification. Customized messages are defined as a template which can contain rich text content (HTML) such as images, different fonts and colors etc. You can either enter it as HTML code or using an easy-to-use WYSIWYG editor. You can also add optional attachments to the email (e.g. PDFs, DOCs or any other standard document type) or the invoice in the PDF format.

The email body and title can also contain one of many pre-defined special tags that will be replaced by actual data at the time of sending. On the custom message page you will see a list of all possible tags that you can use and which will be replaced by Planyo with values corresponding to given reservation. E.g. $(cancel_url) will be replaced by the URL of a page that allows the customer to cancel their reservation, $(first_name) will be replaced by their first name and $(reservation_id) will be replaced with the reservation number (ID).

Another very useful thing you can do with the tags are conditions which print different text depending on specific reservation. For example, if someone's arriving with animals, you may want to print your conditions for arriving with animals. Another interesting thing that the conditional tags can do is deciding IF the email should be sent or not. Planyo will never send out empty emails so if the entire email body is wrapped inside a conditional statement, based on the condition the email will be sent or not.

Please see Q256 for detailed information about how planyo tags are used in notifications and how to use conditional tags.